Main services of the call center include control purchases, telephone sales, database management, market research and sociological surveys, credit control.
Organisation and implementation of marketing research in order to establish weak and strong sides of supplied services, aggregation and analysis of results.
Sales by phone
Active sales by phone, acceptance, registration, transfer of orders.
Management of databases
Checking, updating, adjusting of data, accomplishment of specific tasks.
Market research, sociological polls
Preparation of questionnaires, creation of reports, analysis of results.
Reminder of due payments.
Registration of problems
Registration of problems and complaints.
Answering to customer queries, sending short messages, handling correspondence. Reminders and promotional calls.
Reminder and promotional calls